FROM THE BOOK JACKET: A practical and irreverent guide to taking the sting out of feedback and reclaiming it as a motivating, empowering experience for everyone involved.
Feedback: the mere mention of the word can make our blood pressure rise and our defenses go up. For many of us, it's a dirty word that we associate with bias, politics, resentment, and self-doubt. However, if we take a step back and think about its true intent, we realize that feedback needn't be a bad thing. After all, understanding how others experience us provides valuable opportunities to learn and grow.
Authors M. Tamra Chandler and Laura Grealish explain how feedback got such a bad rap and how to recognize and minimize the negative physical and emotional responses that can erode trust and shut down communication. They offer a new and more ambitious definition of feedback, explore the roles we each play as Seeker, Extender, and Receiver, and introduce the three Fs of making feedback focused, fair, and frequent. You'll also find valuable exercises and strategies, along with real-world examples that illustrate how you can put these ideas into action and join in the movement to fix feedback, once and for all.
M. Tamra Chandler is CEO and cofounder of PeopleFirm, a talent management and organizational performance consultancy that has earned consistent recognition locally and nationally as a top place to work. She has been named twice as one of the "Top 25" consultants in the United States by Consulting magazine. She holds an MBA from the University of Washington.
Laura Dowling Grealish is a management consultant at PeopleFirm and was previously director of consulting services at Orion Advisory. She holds an MBA from Pacific Lutheran University.
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